Exclusive Carports B.V.
Effective date: 27 november 2025
Exclusive Carports B.V., located in Hengelo, presents the general terms and conditions for the website www.exclusivecarport.com. These conditions apply to all offers, agreements and deliveries of custom carports and standard products by Exclusive Carports B.V. By placing an order on our website you agree to these general terms and conditions.
In these terms the following is understood:
Consumers can contact this email address for questions, complaints or exercising rights (such as withdrawal or warranty claims).
These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between entrepreneur and consumer via the website www.exclusivecarport.com.
Before a distance contract is concluded, the text of these general terms and conditions is made available to the consumer.
All offers and price quotes from the entrepreneur are non-binding, unless expressly stated otherwise.
Obvious mistakes or errors do not bind the entrepreneur.
Quotes for custom carports are valid for 30 days, unless otherwise indicated.
The contract is concluded at the moment the consumer accepts the offer.
The entrepreneur confirms receipt of the order immediately by email.
For custom products, the entrepreneur may require the consumer to agree in writing to specifications and quotation.
All prices are in euros and exclude VAT, transport and installation costs, unless otherwise stated.
Payment takes place in full upon order via the offered payment methods.
All delivered products remain the property of Exclusive Carports B.V. until fully paid.
The consumer has a cooling-off period of 14 days after receipt when purchasing a standard product.
Withdrawal must be reported in writing within this period.
The entrepreneur refunds all payments received within 14 days after cancellation.
For products manufactured according to consumer specifications (custom carports), there is no right of withdrawal.
The sale of a custom carport is final after successful payment, except in case of an attributable shortcoming of the entrepreneur.
The entrepreneur grants a 5-year warranty on delivered products, starting on the day of delivery or completed installation.
In case of a defect within the warranty period, the entrepreneur will repair or replace the product free of charge.
Warranty does not apply to normal wear and tear, improper use or insufficient maintenance.
The liability of Exclusive Carports B.V. for direct damage is limited to the invoice amount.
The entrepreneur is not liable for indirect damage such as consequential damage or lost profits.
These limitations do not apply in case of intent or gross negligence.
In case of force majeure, the entrepreneur may suspend or terminate the execution.
Force majeure includes: natural disasters, fire, war, pandemics, government measures and strikes.
Visible defects must be reported in writing within 7 days.
The entrepreneur responds to complaints within 14 days of receipt.
If a complaint is justified, the entrepreneur offers free repair, replacement or another reasonable solution.
All agreements are exclusively subject to Dutch law.
Disputes will be submitted to the competent court in the Netherlands.
Parties will first endeavor to resolve disputes in mutual consultation.
Stamp / Signature
Exclusive Carports B.V.